CUSTOMER SERVICE POLICY
Our customer service policy is formulated to provide transparent, efficient, and professional shopping support for all global customers, ensuring a pleasant, secure, and hassle-free shopping experience on our official website. All services provided by our platform comply with international e-commerce service standards, and we adhere to the principles of fairness, sincerity, efficiency, and respect to serve every customer worldwide.
All transactions on our official website are settled in United States Dollars (USD) uniformly. All displayed product prices on the site are final transaction prices, which include product production costs, packaging costs, and basic service fees. We provide permanent free worldwide shipping services for all products, with no additional shipping fees, handling fees, or regional surcharges for any order from any country or region globally. There are no hidden charges in any shopping process, and customers will only pay the displayed product price during checkout.
For all confirmed orders, our team completes order verification, product sorting, quality re-inspection, packaging, and logistics delivery within 1 to 3 business days. We have established standardized pre-delivery inspection procedures to ensure that all shipped products are intact, free of quality defects, stains, damage, or size errors. After shipment, all orders will be delivered within 6 to 12 business days. The delivery time is unified for all global regions, with no regional difference in delivery speed standards, and we do not provide expedited delivery services temporarily.
We provide a 60-day free return window for all products purchased on our platform, counting from the date when customers receive their orders. All customers can apply for return service within the valid return period if they encounter product quality problems, incorrect product delivery, or other eligible after-sales situations. Our after-sales team will review all return applications within 1 to 2 business days and provide clear processing feedback to customers in a timely manner.
Once customers’ returned products are received, inspected, and confirmed to meet return requirements by our warehouse team, we will initiate the refund process immediately. All refund procedures will be completed within 5 to 10 business days, and the refund amount will be fully returned to the customer’s original payment account. We strictly abide by the refund cycle standard to ensure that every eligible customer can receive their refund in a timely manner.
Our professional customer service team is dedicated to solving all customer shopping-related problems, including order inquiry, logistics tracking, product consultation, after-sales application, policy consultation, and other related services. We respond to all customer messages and service tickets in the shortest possible time, patiently answering customer questions and solving shopping doubts and problems for every global user.