REFUND POLICY
This Refund Policy formulates unified and standardized refund rules for all orders on our official website, aiming to ensure fair, transparent, and efficient refund processing for all global customers. All refund behaviors of the platform are implemented in accordance with the terms of this policy, covering return refunds, order cancellation refunds, defective product refunds, and other refund scenarios.
We provide a 60-day valid return and refund period for all products sold on the platform. The return period is calculated from the official date of customer’s order receipt. Customers who need to apply for a refund due to product quality problems, product damage, wrong item delivery, product inconsistency with the description, or other platform responsible reasons can submit a refund application within 60 days after receiving the goods.
For returns and refunds caused by product quality problems or platform errors, customers can enjoy full refund service. After the returned goods are returned to our designated warehouse and pass the official inspection and verification, we will initiate the full refund process without any deduction of fees. For personal reason returns that meet the return conditions, we will also process the refund in accordance with unified policy standards after confirming the intact condition of the returned products.
All refund processing cycles are uniformly implemented within 5 to 10 business days. After the refund application is approved and the goods inspection is completed, our financial team will complete the refund transfer operation within the specified time limit. All refund funds will be returned to the user’s original payment channel and original payment account. The specific arrival time of the refund may be slightly affected by the processing cycle of the user’s payment institution, but we will strictly follow the 5-10 working days processing standard to promote refund completion.
Orders that have been successfully shipped and are in transit cannot be cancelled arbitrarily. Customers who need to cancel orders shall submit cancellation applications before the platform completes delivery. For unshipped orders that are successfully cancelled, we will complete the full refund processing within the specified refund cycle. Once the order is shipped, customers need to complete the return process in accordance with the return rules to obtain a refund.
We do not support refund applications beyond the 60-day return period. Any return and refund applications submitted after the expiration of the valid return period will not be accepted by the platform. In addition, products that are artificially damaged, severely worn, lost accessories, or unable to be resold due to personal use will not be eligible for refund service after inspection.
All refund settlement currencies are unified in US Dollars (USD), consistent with the order transaction currency. There will be no currency conversion difference deduction or additional handling fee deduction in the refund process, ensuring that customers can obtain accurate and full refund amount in line with the order payment standard.