SHIPPING POLICY
This Shipping Policy specifies the unified logistics and delivery rules for all orders of our official website, applicable to all customers and all regional orders around the world. We adhere to the service principle of efficient, stable and free global delivery, and provide standardized logistics services for all home textile products such as men’s and women’s pajamas, bathrobes, bedding sets and blankets sold on the platform.
We provide permanent free worldwide shipping service for all products on the website. All orders, regardless of the order amount, shipping destination and product type, can enjoy zero shipping fee service. There are no regional surcharges, remote area fees, fuel surcharges or any other additional logistics fees, realizing real free global door-to-door delivery for every customer.
Our order processing time is uniformly 1 to 3 business days. After the customer completes the order payment, our professional operation team will verify the order information, conduct secondary quality inspection of the ordered products, complete professional product packaging, generate logistics waybills and arrange formal shipment within the specified time. We strictly control the pre-delivery processing cycle to ensure that all orders can be shipped efficiently and avoid long-term order backlog.
All global orders adopt unified logistics delivery standards, with a fixed delivery cycle of 6 to 12 business days after shipment. This delivery time standard is applicable to all countries and regions around the world, with no difference in delivery speed for different regions. At present, we do not provide expedited shipping, emergency delivery and other customized logistics services, and all orders are delivered in accordance with the unified standard cycle.
After the order is shipped, customers can track the real-time logistics status through the logistics waybill number provided by our platform. We will update the logistics transportation information in a timely manner to facilitate customers to grasp the order delivery progress at any time. In case of logistics delay, customs inspection, temporary transportation adjustment and other objective situations during the transportation process, we will actively track the order status and synchronize the latest progress to customers in a timely manner.
All orders are settled in unified US Dollars (USD), and all logistics service links do not involve currency conversion and additional fee deduction. The platform undertakes all logistics and transportation costs of orders, and customers do not need to pay any freight and logistics handling fees in the whole shopping process.
In case of product loss, damage, missing items and other problems caused by logistics transportation, customers can contact our customer service team within the valid after-sales period to apply for after-sales processing. We will verify the logistics problem information in a timely manner and provide customers with reasonable solutions such as re-delivery, replacement or refund in accordance with the platform policy.
We have standardized logistics cooperation channels and complete delivery guarantee mechanisms to ensure the stability and safety of global transportation. We are committed to optimizing the global logistics system, continuously improving delivery efficiency, and bringing stable, fast and free delivery experience to every global customer who purchases our home comfort products.